Alternate Job Titles
Systems Administrator, System Admin, Server Administrator, IT Systems Administrator, MIS Manager, IT Manager
Job Level
Entrant
Managerial
Functional Group
Hardware Support
Job Family
Job Description
- Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming
- Procure and manage IT assets
- Perform supervision, implementation, and maintenance of a company’s computing needs
- Ensure the secure and effective operation of all computer systems, related applications, hardware, and software used within a company
Critical Work Function
Overall IT Department Management
- Manage IT staff by recruiting and training employees, communicating job expectations, and monitoring performance.
- Manage the annual IT budget and ensuring cost-effectiveness.
- Monitor daily operations, including server, hardware, software, and operating systems
- Coordinate technology installations, upgrades, and maintenance.
- Select and purchase new and replacement hardware and software, when necessary.
- Test, troubleshoot, and modify information systems so that they operate effectively.
- Generate performance reports for operating systems.
- Ensure all IT activities are performed within the parameters of applicable laws, codes, and regulations.
- Evaluate technology risks in order to develop a network disaster recovery plan and backup procedures.
- Remain up to date with advances in technology and industry best practices.
- Coordinate and supervise IT staff members.
- Manage and coordinate all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software.
- Troubleshoot and solve problems related to hardware, software, and network problems.
- Perform research and recommend acquisition of network hardware and software.
- Monitor network utilisation and performance, implement procedures for network optimisation, reliability, and availability.
- Identify problematic areas and implement strategic solutions in time.
- Build long-term relationships with outside vendors for IT related products and services
People Management
- Manage the budget expenditure and allocation across teams and projects
- Monitor and track the team’s achievements and key performance indicators
- Propose new operational plans, including targeted budgets, work allocations and staff forecasts
- Acquire, allocate and optimise the use of resources
- Develop learning roadmaps to support the professional development of the team
- Manage the performance and development process, including providing coaching and development opportunities to maximise the potential of each individual
Entry Requirements
#1
IT Administrator / Manager
BDQF Level 6 in IT, Information Systems, Computer Science or related field or
BDQF Level 5 in IT, Information Systems, Computer Science or related field with relevant industry experience or possess relevant portfolio/experience
Skills & Competencies
Technical Skills
Soft Skills
Recommended Technical Training Courses
AMA Certified Professional in Management
Certified Associate in Project Management (CAPM)
Certified in Governance of Enterprise IT (CGEIT)
Certified in Risk and Information Systems Control (CRISC)
Certified Information Security Manager (CISM)
Certified Information Systems Security Professional (CISSP)
Certified Information Technology Manager (CITM)
Certified ScrumMaster (CSM)
COBIT 5 Foundation
CompTIA Network+
CompTIA Project+
Information Technology Infrastructure Library (ITIL)
Information Technology Management and Leadership Professional (ITMLP)
Microsoft Systems Administration/System Engineer
PMI Agile Certified Practitioner (PMI-ACP)
Project Management Professional (PMP)
Six Sigma
TOGAF 9
Comptia Cloud Essentials