Alternate Job Titles
Hardware Engineer, Infrastructure Engineer, Technical Engineer, IT Engineer
Job Level
Entrant
Specialist
Functional Group
Infrastructure
Job Family
Server and network support
Functional Group
Hardware Support
Job Family
Applications configurations and installations and IT Security
Job Description
- Monitor and manage all installed systems and infrastructure
- Establish, configure, test and maintain operating systems, application software and system management tools
- Set, install, test and maintain operating systems, application software and system management tools
- Evaluate the existing systems and provide the technical direction to IT support staff
- Oversee the development of customized software and hardware requirement
- Plan and implement systems automation as required for better efficiency
- Formulate and design the security system in place to maintain data safety
- Oversee the constant availability of technical resources
- Maintain and supervise the inventory
- Timely reporting on the log sheet for the rapid response to any issues and problems.
Critical Work Function
Systems Deployment
- Plan, carry out, oversee and apply advanced technical skills and independent analysis to IT system installation projects including complex software and hardware installations and relocations
- Analyse specifications and general instructions to develop appropriate systems
- Manage project activities and schedules, determines and procures network equipment and supplies
- Plan implementation of application software, hardware and monitoring
- Research emerging cloud and infrastructure technologies
- Assist with piloting of new tools, technologies, and/or processes
- Execute infrastructure operations activities and installation of systems according to design specification
Infrastructure and Services Administration
- Assist in the configuration of infrastructures such as computer hardware, systems, software and applications software
- Assist with infrastructure testing and implementation
- Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability and security
- Conduct systems audit and upgrades
- Develop automated processes to define, measure and report on service quality, stability and capacity
- Schedule installations and upgrades in accordance with organisational policies, procedures and protocols
- Troubleshoot escalated server, storage and maintenance issues
- Simulate user problems to resolve operating difficulties
- Suggest improvements to infrastructure resolution methods and techniques
Vendor Management
- Act as the primary interface with equipment vendors for resolving problems
- Liaise with vendor on proposal to ensure that it meets the requirements
- Escalation of technical support to resolve issues/incidents
- Work closely with vendor during integration and deployment of the system
- Monitor and report on the performance of vendors
Security and Compliance
- Identify and address security and privacy risk
- Adhere to the compliance of access control provided by the stakeholder
- Adhere to security requirements and report security issues with infrastructure
- Monitor compliance to procedures and policies for infrastructure related incidents
- Provide system support, monitors and tunes system for optimal performance including performing scheduled preventative maintenance, monitors systems for unauthorized activities and alerts management to security issues
Oversee Service Level Agreements and Service Improvements
- Manage the development of service-level objectives and targets
- Monitor service-level objectives to ensure that requirements are met or exceeded
- Develop client satisfaction metrics and service procedures
- Propose recommendations to improve performance and client satisfaction
Entry Requirements
#1
Systems Engineer
BDQF Level 6 in IT, Computer Science, Software Engineering, or related field or
BDQF Level 5 in IT, Computer Science, Software Engineering or related field with relevant industry certification.
Skills & Competencies
Technical Skills
Soft Skills
Recommended Technical Training Courses
Certified Information Systems Security Professional - Architecture (CISSP)
Cisco Certified Entry Networking Technician (CCENT)
Cisco Certified Network Associate (CCNA)
CompTIA Server+
Certified Systems Engineer Professional (CSEP)
ITIL 4 Foundation Level
Master Certified Electronics Technician (CETma)
Microsoft 365 Certified – Fundamentals
Microsoft Certified Systems Engineer (MCSE)
VCP – VMware Certified Professional Data Centre
Virtualization ITCA – Computing Fundamentals
Microsoft Azure Fundamentals